100% uptime, guaranteed!
UPnet.hosting ensures 100% uptime for all its professional Hosting solutions thanks
to the special architecture of the high-availability systems which ensure complete
continuity of service in all conditions.
Some of the advantages of this kind of architecture are:
Protected data storage, independent from web servers;
Continuously functioning web sites;
Independence from individual servers;
How it works
Terms and conditions of the 100% Uptime guarantee.
UPnet.hosting ensures the users of its professional hosting services 100% uptime of their net every calendar month. If the net is not available, UPnet.hosting will refund users with the price of one day's service (calculated on the monthly fee paid by the user), for the first 15 minutes the service is not available and the same amount for every hour of inactivity.
The refund will be credited on the user's account and removed from the first invoice issued after the guaranteed service is not active. The non-availability of the net must be verified by the non-response to the "ping" command from the server hosting the user's website. It must be possible to verify this event from different nets in order to exclude connectivity problems linked with the user's net.
Terms of the guarantee: total refund within the first 30 days.
Customers purchasing all kinds of pre-paid hosting plans may withdraw from the contract by sending UPnet.hosting a fax stating their intention within 30 days of signing the contract. No explanation is needed. UPnet.hosting will return the amount paid minus the amount due for the days the service was used. Refunds will be given via bank transfer. Customers must supply details for the bank transfer on the fax.
UPnet.hosting supplies the users of its hosting services with assistance 7 days a week via trouble ticketing and e-mail (e-mail not available to UPnet.Start and UPnet.Basic users). Assistance can be requested in the user area by logging in and entering the password. A specific control panel provides information on the situation of open tickets, their status and the registration of closed tickets. Inserted tickets are guaranteed to be processed within 24 hours maximum, although most tickets are processed within 4 hours of their posting.
to the special architecture of the high-availability systems which ensure complete
continuity of service in all conditions.
Some of the advantages of this kind of architecture are:
- Instant debiting;
Protected data storage, independent from web servers; Continuously functioning web sites; Independence from individual servers;How it works
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All the solutions offered by UPnet.Hosting benefit
from a small part of a sophisticated high-availability enterprise class architecture. Each user of hosting services pays a small fee to use a part of a sophisticated web cluster with the features listed below. Virtualisation technology;Multiple "high-end" enterprise class servers;Centralised and redundant storage units;Completely redundant web infrastructure;Your website is essentially kept online without depending directly on an individual physical server. If one of the physical servers fails it is immediately replaced by another without interrupting the service. |
Terms and conditions of the 100% Uptime guarantee.
UPnet.hosting ensures the users of its professional hosting services 100% uptime of their net every calendar month. If the net is not available, UPnet.hosting will refund users with the price of one day's service (calculated on the monthly fee paid by the user), for the first 15 minutes the service is not available and the same amount for every hour of inactivity.
The refund will be credited on the user's account and removed from the first invoice issued after the guaranteed service is not active. The non-availability of the net must be verified by the non-response to the "ping" command from the server hosting the user's website. It must be possible to verify this event from different nets in order to exclude connectivity problems linked with the user's net.
30 day guarantee with complete refund!
Terms of the guarantee: total refund within the first 30 days.
Customers purchasing all kinds of pre-paid hosting plans may withdraw from the contract by sending UPnet.hosting a fax stating their intention within 30 days of signing the contract. No explanation is needed. UPnet.hosting will return the amount paid minus the amount due for the days the service was used. Refunds will be given via bank transfer. Customers must supply details for the bank transfer on the fax.
Assistance 7 days a week.
UPnet.hosting supplies the users of its hosting services with assistance 7 days a week via trouble ticketing and e-mail (e-mail not available to UPnet.Start and UPnet.Basic users). Assistance can be requested in the user area by logging in and entering the password. A specific control panel provides information on the situation of open tickets, their status and the registration of closed tickets. Inserted tickets are guaranteed to be processed within 24 hours maximum, although most tickets are processed within 4 hours of their posting.
   
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